What We Do
DST builds and maintains a digital workforce: AI-powered assistants that handle the complex busywork while you stay in control. Your team focuses on customers and decisions. Your workforce handles the rest.
Your digital workforce
Your workforce is made up of assistants designed for specific types of work. Each one captures information, applies your rules, and surfaces what needs attention while keeping you in control of decisions that matter.
Intake & Routing
Capture every request. Route it to the right person.
Work comes in through email, voicemail, web forms, and texts, often scattered and inconsistent. Your Intake & Routing assistant consolidates incoming requests, extracts the key details, classifies what type of work it is, and routes it to the right person with the context they need to act.
How it helps:
- Requests don't get buried or forgotten
- Work starts faster because the right person gets it first
- Consistent intake even when volume spikes
You stay in control: The assistant classifies and routes. You review edge cases and adjust the rules as your business evolves.
Review & Compliance
Check submissions before they cause problems.
Forms, applications, and documents often arrive incomplete or misaligned with your requirements. Your Review & Compliance assistant checks submissions against your process, flags what's missing or incorrect, and requests additional information when needed. Your team isn't chasing details after the fact.
How it helps:
- Incomplete submissions get caught early
- Your team spends less time on back-and-forth
- Compliance requirements are checked consistently
You stay in control: The assistant flags issues and drafts follow-up requests. You approve what gets sent and decide how exceptions are handled.
Knowledge & Process
Turn institutional knowledge into consistent support.
Every team has knowledge that lives in people's heads: how to handle certain requests, what the right next step is, where to find information. Your Knowledge & Process assistant captures this expertise and makes it available consistently. It answers internal questions, suggests next steps, and drafts responses aligned to how your team actually works.
How it helps:
- New team members get up to speed faster
- Routine questions get answered without interrupting senior staff
- Processes stay consistent even when people are out
You stay in control: The assistant suggests and drafts. You decide what's accurate, what gets used, and how the knowledge evolves over time.
What changes when your workforce is in place
Faster response times
Requests get captured and routed immediately, not when someone remembers to check.
Clear ownership
Every request has an owner and a next step. No more 'I thought you were handling that.'
Fewer errors and less rework
Submissions get checked before they move forward. Problems surface early.
Visibility without the overhead
You see what's in progress, what's stuck, and what's done, without chasing updates.
How your workforce works
Your digital workforce uses AI to understand incoming requests, apply your rules, and take action. But it's designed to keep you in the loop, not replace your judgment.
AI that understands work
Your assistants use AI to read messages, extract details, classify requests, and draft responses. They learn your terminology, your workflows, and your edge cases, getting more useful over time.
Rules you control
You define how requests get routed, what triggers escalation, and where human review is required. The assistant follows your rules. You adjust them as your business evolves.
Transparency built in
You always see what your workforce is doing: what it handled, what it flagged, and why. No black boxes. No surprises.
We work with your tools
DST integrates with the systems you already use. We're not here to overhaul your tech stack. We're here to make the tools you have work more reliably together.
- Microsoft 365 / Outlook
- Google Workspace / Gmail
- Slack
- CRM and ticketing systems
- Industry-specific platforms (AMS, practice management, etc.)
- Forms, spreadsheets, and file storage
If something in your current setup is creating friction, we'll tell you and recommend a change only when it genuinely improves reliability.
See how it applies to your industry
Every industry has its own workflows, request types, and pain points. We've mapped out specific opportunities for service-driven businesses across sectors.
Explore IndustriesReady to see what a digital workforce could do for you?
Tell us what's falling through the cracks. We'll show you where to start.
Talk to DST